Support Center

To purchase our software, you can use any of the 6 methods below:
- Credit Card Online now
- Recommended for Instant Delivery!
- Credit Card by FAX
- Credit Card by PHONE
- Bank Wire Transfer
- PayPal
- CHECK/CHEQUE

If you lost your software after reformat/ rebuild/ reinstall the OS your computer, you can get it back via our support by submitting your order number or licensed email address.

In this case, we suggest you buy the right product first and contact us about your situation, and then we will refund your money for the wrong one as soon as possible after we confirm the situation.

There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at sales@gomesoft.com to get assistance.

The registration information will be delivered automatically to your email soon after your order is processed successfully. If you are in urgent need of the product, payment via credit card is recommended.

Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form.
Please keep registration information of the software you received well for further use.

Please write to us at sales@gomesoft.com, and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time.

We provide free MINOR upgrades and updates. While for MAJOR upgrades, you may have to pay extra for the latest version of a Leawo product. All rights about the price of upgrade are reserved.

There are several ways to upgrade your program.
1. Our programs can check for updates regularly. For most programs, when a new version is available, an update dialog box will appear when you start the program, and then you can click Update or the download link to download the latest version.
2. You can contact our Support Team to ask whether you can upgrade your program. 3. We will notify you of the major upgrade via newsletter. If the upgrade is free, you can download it from the link on the newsletter and get a new registration code on our Support Center. If this major upgrade is not free, you only need to pay a small upgrade fee, and our system will provide the new registration code to you.

Yes, if you meet any technical problem when using the trial version of our product, please submit your question to us. Our support team will answer your question via email and send the solution to your.

As to the registered version or unregistered version, we also call them trial version and pro version. Actually, there is no functional difference between registered and unregistered versions. But if you use an unregistered product, you will find all output files watermarked.
For some products, we also have totally free version with which you can convert your rip your files without watermark. But it has limitations of the Settings function.

Our website is McAfee security scanned. We cooperate with Digital River (RegNow) and PayPal to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.